Lex CloakIt flagged something that is not sensitive
If Lex Cloak flagged something that should stay, click the match to turn it off, choosing whether to keep it on this page, across the document, or always. For a term that is always safe, such as a public agency name, add it to the Never Redact list. You can also turn off a whole category if it does not apply to your document.
Why a false positive happens
Lex Cloak errs toward flagging too much rather than too little, so common words, form labels, or public names sometimes get caught. Turning a match off is quick and your choice can apply just to this page, the whole document, or always.
Three ways to keep something visible
- Turn one match off with a scope. Click the match in the sidebar to toggle it off, or click the red box on the page to pick a scope: this page, the whole document, or always across every document. Full how-to: turn off a proposed redaction.
- Add a public name to Never Redact. Type a term into the Never Redact box and press Enter, and Lex Cloak leaves it alone in every document, even when the scan would flag it. Useful for a court, an agency, or any public entity that recurs. Full how-to: Never Redact list.
- Mute a whole category. If a whole category does not apply, turn off its chip in PHI Categories in the sidebar. The matches of that type are then absent from both the review list and the saved file. Full how-to: category chips.
Always Redact and Never Redact are not symmetrical: if the same term ends up on both lists, Always wins, on purpose. The two lists are stored on your device and survive a Reset defaults pass.