Common errors

A few issues come up often and are quick to fix. On Windows, if the app will not open or mentions WebView2, install the Microsoft Edge WebView2 runtime and reopen Lex Cloak. If your match list seems to vanish, you likely toggled the sidebar with the hamburger button, so click it again to bring the sidebar back.

Overview

The cases below cover what most support emails are about. Each one is a quick fix, and the deeper how-tos for the related features are linked at the end of each item.

Quick fixes

Windows mentions WebView2 or will not open

Lex Cloak uses Microsoft's Edge WebView2 runtime, which most Windows PCs already have. If it is missing, the app shows a prompt with an install link. Install WebView2, then reopen Lex Cloak.

If your match list and sidebar disappear, you probably clicked the hamburger button at the top left, which hides the sidebar. Click it again to bring the sidebar back.

A password-protected PDF

Lex Cloak asks for the password when you open a protected PDF and unlocks the document on your machine to work with it. Nothing about the file goes off your computer. If the password is wrong, Lex Cloak just asks again.

I can scan but not redact or export

Redacting and exporting need an active subscription, while scanning is free. If you have a license but the actions are still blocked, your subscription is likely past due. See fixing a past-due subscription.

The app seems frozen on a large document

On a long document, Lex Cloak does a heavy round of OCR and name analysis before the per-page progress appears, and the status reads Analyzing names. Give it a minute or two; it is reading the whole document first. On documents over about 50 pages, the Triage view opens to help you decide what to keep and what to drop before you redact. See triage for large documents.